How to Choose a Managed AI Services Provider

Short answer: Choose a managed AI services provider that understands your IT environment, Microsoft 365, cybersecurity, data governance, workflow automation, user training, integrations, and ongoing support. AI strategy should not be separated from the systems and people that must operate it.

Many AI vendors can demo impressive tools. Fewer can help a business decide what should be automated, how data should be protected, who supports users, and how AI fits into the managed IT roadmap.

Managed AI provider checklist

1. Business-process discovery: Can they map workflows before recommending tools?
2. Microsoft 365 readiness: Can they review SharePoint, Teams, OneDrive, permissions, and Copilot fit?
3. Data security: Can they define what data AI can access, where it goes, and who approves new use cases?
4. Integration support: Can they connect AI to existing systems without creating more manual work?
5. Human review: Do they define approval points for high-risk decisions?
6. Ongoing management: Who monitors performance, updates workflows, trains users, and handles support?

Red flags

• Promising business results without reviewing the workflow
• Ignoring Microsoft 365 permissions and data governance
• Recommending public AI tools for sensitive data without a policy
• No plan for user training or support after launch
• No connection to cybersecurity, backup, identity, or compliance needs

How K3 helps

K3 Technology approaches AI as part of the business technology operating model: managed AI provider support, managed AI services, AI solutions, cybersecurity, Microsoft 365, and managed IT support together.