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Is It Time to Change Your IT Managed Services Provider?

February 26, 2021

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Is It Time to Change Your IT Managed Services Provider?

You may have just started working with a Managed Service Provider (MSP) or have been with one for a long time. Sometimes businesses stick to a “that’s the way we’ve always done it” mindset and refuse to dynamically change as the world and technology change. Your IT service solution is far too important to brush off. You should evaluate your current MSP and make sure they are still making the right decisions for your company. Your MSP needs to be a trusted partner for your business!

Questions to ask yourself about your current IT provider:

  1. Are they maintaining their reputation?
    If you’ve been with your MSP for a while already, make sure they’re following through on what they promised in the beginning. If you have frequent complaints, that is a sign your MSP is not as good as they claim.
  2. Is the customer service desk easy to work with?
    If you experience long wait times on hold, constant transferring of your calls, and poor customer service, then they are not a good fit for your business. Excellent IT customer service shows empathy and the feeling that IT professionals really want to help you.
  3. Are they a trusted partner?
    If you don’t trust your MSP to provide you with solid, cost-effective IT solutions, they may be more interested in your checkbook than helping your business. You should be hearing from your MSP often and be receiving reliable, predictable invoicing.
  4. Is your MSP an advisor and consultant?
    Your MSP should be updating you on potential issues or reaching out to you to make sure your IT solutions are still effective. Your IT services should be comprehensive, while also taking into account your business’s short-term needs and goals.
  5. Is your MSP upfront and transparent?
    It’s common for IT companies to use highly technical language when defining their services, however, your MSP agreement should be something you fully understand. You should be able to rely on your MSP’s explanation of what the terms, coverage, and limitations of the agreement mean. Your IT MSP should never encourage you to sign up for a service plan that you don’t fully understand.
  6. Do you feel that your current MSP is meeting your needs?
    MSPs should be trustworthy and give you the best value for your IT budget. If they are not meeting your needs, maybe it’s time for a change.

If you answered no to any of these questions, let K3 Technology help you with your IT service provider needs. Let us evaluate your current IT strategy to make sure the IT managed services provider you have now is giving you the respect, services, and value your business really deserves. It’s not hard to change your service provider, so let us know how we can help you!

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Kelly Kercher
President and Founder
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